Students may encounter problems during the two year duration of their study at the institute. These may include health, management of finances, home conditions, family responsibilities, alcohol and substance abuse, relationships and spiritual concerns. If a student believes that personal problems are affecting or may have an effect on his or her academic or future professional life, he or she is strongly encouraged to discuss this with a lecturer or the Programme Coordinator of the respective section. This person will treat personal concerns with respect and is not allowed to breach confidentiality unless authorised by the student. The concern of any staff member told of such matters will be to try to provide, or indicate ways to access, appropriate help. Where necessary, a lecturer will inform the Programme Committee of problems affecting the student’s work, while respecting confidentiality.

For student grievances in relation to academic matters see section 5 of Assessment, Student Progression and Attendance Rules.

For grievances in relation to welfare students may approach a Student Residential Assistant (RA). Alternatively, they may approach any lecturer, who will try to find a suitable channel for resolving the problem.